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Terms & Conditions
- Disclaimer
- Delivery
- Ordering
- Installation
- Pictures & Images
- Privacy & Security
- Costs incurred by you
- Cancellations and Returns
- Our Returns Policy
- Disclaimer
- Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.
Neither Stores Direct Ltd or any of their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.
All prices shown on this website include VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full. - Delivery
- Usually our products are delivered within 5 to 7 working days, you will be contacted of the lead time by email. Purchases over £100 are free UK mainland delivery, purchases under this amount incur a nominal £14.95 delivery fee. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver palletised orders to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We will do everything we can to make alternative delivery arrangements if you contact us in advance.
If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return of the product. If you have not told us of any potential problems, we shall have to hold you liable for these charges.
If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.
Dispatch for delivery can take up to two weeks, depending on availability, you will be emailed an estimated delivery date from our Customer Services team at the time you place your order. Cheque payments must be cleared before goods can be released from stock.
The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery date and time. The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.
Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, we ask you to thoroughly check all goods within 48 hours of receipt, after this time period it is difficult for us to accept claims for damage in transit or missing items. If goods are damaged and have been signed for in good condition we will require photographs of the damage. - Ordering
- When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.
- Installation (if applicable)
- It is your responsibility to choose a product which suits your needs Once we have delivered your product, you are responsible for storage and installation. It is your responsibility to ensure that products are installed correctly and in compliance with current Building Regulations and the I.E.E (Institute of Electrical Engineers) Wiring Regulations. Contact the Building Control Officer of your Local Authority to find our how these regulations apply to you. Click on the following links to find an electrical engineer or plumber in your area:
Local Authority Assured Trader Scheme
Gas Safe Register
Association of Plumbing and Heating Contractors
Electrical Contractors Association
We strongly recommend that you do not book a date for fitting until the item has been delivered.
We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require. - Pictures & Images
- All sizes and measurements are approximate we do however try to ensure that all sizes, measurements and images on the web site are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images.
- Privacy & Security
- All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details. All credit and debit card details are encrypted using 128 bit SSL (Secure Socket Layer) encryption and sent using a secure server.
- Costs incurred by you
- We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.
- Cancellations and Returns
- Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day cooling off period after the day after the product has been delivered. A customer has the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to cancel@storesdirect.co.uk (not to ANY other email address) and quoting the Order Number. Under the Distance Selling regulations you have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later). You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.
- Our Returns Policy
- We strive to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery. When choosing a carrier to return your goods to us, you must make sure that Stores Direct are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier. This could incur further costs to you. Returned items to us must be sent by recorded delivery. Your package will not be accepted by our warehouse unless a valid Returns form has been completed. Please see the Returns page for details of our returns procedure. We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.
- Offers and Voucher Codes
- All offers on Stores Direct are non-transferrable and cannot be used in conjunction with any other offers, unless the offer directly stipulates eligibility. Voucher codes have an expiry date and can only be used once by the person they are issued to, any voucher codes cannot be passed on to a third party to use. £50 Off offer - Products in the basket must be the same or over the amount stated in the offer, the basket total cannot be made up to the amount.
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WEEE (Waste Electrical and Electronic Equipment) Regulations Click Here for Details
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