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At Stores Direct we want all our customers to feel comfortable that when they purchase from us the goods are high quality at the right price and that every transaction we process is always safe and secure. Here are just a few reasons to shop at Stores Direct.

All offers are subject to our Terms & Conditions

 

Special Offer! Free FirePit & Grill with every Stove* (Stoves Department) -Saving you over £100
Stores Direct are offering a Free Gardeco Firepit with Grill with every stove whilst stocks last! The Fire pit has a retail price of £105 and features a heavy duty steel build with a BBQ grill, is weather proof comes with folding legs for easy storage and even has it's own carry case. * The Free Fire pit offer cannot be used if you choose the Free Stove Pipe & Register Plate and Fire Cement Offer. Hurry, once they're gone, they're gone..
To select your FREE Fire Pit* click here.
Installation Survey (Stoves & Fireplaces Departments) -See the areas we cover
Stores Direct are pleased to announce we are now working with UK Installation And Maintenance Ltd who offer fireplace and stove installation surveys throughout selected areas in the UK.
UK IAM are available for installation surveys and site inspections prior to the stove, or fireplace installation to help you choose the suitable stove, or fireplace for your requirements. UK IAM are fully trained and qualified with the relevant governing and inspection body, as well as being experienced in installing wood burning stoves, multifuel stoves, gas stoves, electric stoves and boiler stoves, along with gas and electric fireplaces and fire baskets. UK IAM can also perform chimney tests, fit chimney flue liner and install twinwall flue systems where required.
For more information on our stove & fireplace installation survey service click here.
Instant Price Beater Offer (Stoves & Fireplaces Departments) Extra £10 off
Stores Direct are the largest stove and fireplace supplier with the cheapest online prices in the country. However, in the unlikely event you see any stove or Gallery or Be Modern fireplaces or fires cheaper, we will match that price plus offer an extra £10 off.
How to use the Price Beater: Simply enter the price you have seen with the dealer address, and press submit. You will receive an instant response.
If the price we have beaten is not a like-for-like offer you will be contacted by one of our sales team and will be offered a refund. If the Price Beater banner does not appear on your required product, please phone one of our Sales team who will try to assist you.
Free Flue Pipe (Stoves Department) this weeks special offer, upgrade to 1 metre of Flue Pipe absolutely FREE!
Free one metre or half metre length of matt black vitreous enamelled stove pipe. You can choose the length of stove pipe that best suits your installation. This offer is only available when purchased with selected stoves where you see the 'Free Offers' banner on the product. Unfortunately this special offer does not apply on stoves that do not require it for example Electric Stoves, Flueless Stoves & Balanced Flue Stoves.. more info
Free Register Plate (Stoves Department)
A Free galvanised stainless steel register plate (1220mm x 355mm with a thickness of 1.5mm as recommended by Hetas, these sizes may vary depending on stock levels). A register plate prevents flue gas and debris entering your room and is required with most chimney installations. This offer is only available when purchased with selected stoves where you see the 'Free Offers' banner on the product. Unfortunately this special offer does not apply on stoves that do not require it for example Electric Stoves, Flueless Stoves & Balanced Flue Stoves .. more info
Free Delivery / Product delivery times generally 7-14 working days*
For all orders over £100 (excluding bathrooms) we offer a fantastic free delivery service to all UK mainland addresses. Off shore deliveries will incur a nominal charge. Any order under £100 will also incur a small fee. Free delivery is applicable to orders over £249 In the bathrooms department. 
* Most items are in stock, however if your product is not available you will be notified by email of the expected delivery time. 
What Happens Next
After you order is processed you will be contacted by our carriers via telephone or email to arrange a suitable delivery date unless you have chosen a next day delivery as detailed below.
Next Day Delivery (England & Wales) or Choose Your Delivery Date
Stores Direct offer a FREE next day delivery service on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. Orders placed before 10am on Friday will be delivered the following Monday, weekend orders will be delivered the following Tuesday. You must state that you require next day delivery in your order comments during the checkout process.
However if you do not require next day delivery you can add in the comments when you would like your stove delivering, just give us a date, simple! If you do not add anything to your checkout comments then your stove will be delivered on the standard delivery service as above.
Please note: Next day deliveries will be delivered between the hours of 9am and 5pm, you will be contacted an hour in advance by the carrier. If you are not available to take delivery and have chosen next day delivery you may incur a redelivery charge.
NB: Next Day Delivery not available in conjunction with Instant Price Beater.
Showrooms
Come and visit our showrooms in Yorkshire, Lancashire (stoves only) and County Durham (stoves only). There are 100's of fires, fireplaces and stoves on display. We're open 7 days a week. Click here to find out more.
Free Flue Design Service (Stoves department)
Try our FREE flue system design service, just email fluedesign@storesdirect.co.uk, or fax (01484 77 31 70) a simple diagram with dimensions and our Hetas qualified technical team will design and calculate the price of your flue system. Our technical team usually takes around 24 hours to complete your quote. All of our twinwall flue pipe is kept in stock taking only a few days to deliver.
7 Day Money Back Guarantee
Feel comfortable in the fact that you can order any of our online products and within 7 days send them back to us if you do not like them, and get a full refund.
£50 Cash Back Offer (Stoves, Fireplaces & Bathrooms Department)
50 pounds cash back In the unlikely event that we do not have your chosen Stove, Fireplace or Bathroom in our stock, and we cannot deliver your goods to you within 1 (one) calendar month, we will compensate you for the wait with £50 cash back once your goods have been delivered. Online orders only, this offer is not available with phone or showroom sales. To claim your Cash Back send us an email to cashback@storesdirect.co.uk.
Secure Shopping
All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any credit or debit card details. All credit and debit card details are encrypted using 128 bit SSL (Secure Socket Layer) encryption and sent using a secure server.
Full Manufacturers Guarantee
All our products carry a minimum 12 months manufacturers guarantee, some longer.
This does not affect you statutory rights as a consumer.
Low Cost Delivery to Ireland (Stoves Department)
To all our Irish customers - we are now offering a low cost delivery service of £35 to Ireland on most products. With our direct delivery, exceptionally low prices and a strong Euro rate, grab yourself a bargain.
Enduring Business
Stores Direct has been operating as a business for nearly 10 years with a large and expanding national customer base, we always strive to offer good quality products at the right prices always backed with our specialist advice and great customer service.
Included in Fast Track 100
Stores Direct are extremely proud to be featured in the 2009 Virgin Fast Track 100. The Sunday Times Virgin Fast Track 100 is a business league table which ranks Britain's one hundred private companies with the fastest growing sales over the last three years.
Telephone & Email Customer Service
Speak to one of our highly trained Customer Services team 7 days a week on 01484 43 43 20. Our phone lines are open 8:30am to 5.00pm from Monday to Friday, 9.00am to 4.00pm on Saturday, and 11:00am to 3:00pm on Sunday, We have specialist advisors for each of our departments. Email us on online@storesdirect.co.uk