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Why should you buy from an authorised Esse retailer?

  1. Esse authorised retailers have to comply to strict Esse standards which requires the authorised retailer to have a fully trained, professional sales and technical team. This ensures Esse Stove Specialist maintains a high level of customer service and after-care to help consumers make an informed decision, complying to Esse standards.
  2. Esse authorised retailers are required by Esse to display their products in their showroom available for the public to view.
  3. Esse authorised retailers are required by Esse to offer a full installation service to its showroom customers.
  4. Esse authorised retailers hold stock, allowing express delivery to customers.
  5. As with all E-commerce websites if applicable, Esse ensure that authorised retailers have the correct information readily available to the customer on their web site - company registration details, VAT number, company addresses, and land-line phone numbers.
  6. Never buy from an unauthorised retailer as you may not get the correct sales, technical information and customer service required when purchasing an Esse stove. If in doubt please check with Esse to avoid rogue traders, we are listed under our showroom Stoves & Fireplaces (HX5 0EE).
  7. Buy with confidence from an authorised retailer. Buy from Stores Direct.